TERMS & CONDITIONS

Appointment & Booking

A valid credit card may be required to reserve your appointment.
Please arrive at least 5 minutes early to ensure a full treatment session. Arriving late may result in a reschedule or your session may be shortened to avoid delaying the next guest. No adjustment to price will be made as a result of you arriving late and your session being shortened as a result.

Cancellations & No-Shows

We kindly ask for at least 24 hours' notice for cancellations or rescheduling.
Cancellations with less than 24 hours' notice will be subject to a cancellation fee of 50% of the service. Special circumstances will be considered.
No-show appointments will be subject to a minimum fee of 50% of service and you may be charged in full depending on the circumstance.

Returns & Refunds

Due to the nature of skincare products, all products sales are final.
Please report any order issues within 48 hours of receipt of order. Damaged or incorrect items will be reviewed for replacement or refund.
Full details of our return and refund policy found

Service Policy

Results from treatments may vary based on individuals skin type, lifestyle, and home care.
Certain treatments may require a consultation and/or consent form prior to treatment. Forms sent from booking platform should be completed prior to your appointment.
Sereno Spa, reserves the right to refuse service for any reason, including if a client is under the influence of drugs/alcohol, is disrespectful, or has a contraindication to treatment.

Client information is kept confidential and will never be shared or sold.
Your personal and medical information is used solely for providing safe, customized spa services.
Before and after photographs on all services excluding sugaring will be taken. Photographs will not be post on social media without written consent.

Wellness & Safety

Please inform your wellness therapist of any allergies, medical conditions, or skin sensitives prior to your appointment.
If you are feeling unwell or experiencing symptoms of illness, we ask that you reschedule your appointment for the safety of our staff and other guests.

Gift Card Policy

Gift cards are non-refundable and may not be redeemed for cash.
It is required to use gift cards within a year of their purchase date. Failure to do so will result in void of gift card.

Age Policy

Guest must be at least 16 years old to receive most spa treatments. Treatments for those under 16 years old will be labeled so.
Minors must be accompanied by a parent and/or legal guardian or have a written consent for treatment signed by the parent or legal guardian.
Select treatments may be excluded for clients under 18. If you have questions regarding what treatments are suitable for your minor.
We reserve the right to request identifications to confirm age.

Liability Waiver

By visiting Sereno Spa or using our services and website, you acknowledge that you have read and agree to these terms and conditions.